Every 6 months, YFCC conducts an independent survey of approximately 10% of our clients to help us understand from a client’s perspective – what worked well, and what could we do better. We take this feedback seriously, particularly when it comes from people under 18 years of age, as we know they don’t often feel listened to or heard. We are thankful to the young people in our service who contributed and help us to know our services are child safe as the following feedback demonstrates:
“The service definitely helped me, it was nice having validation of my thoughts and opinions were not random but valid, like it was a valid choice. It was nice to have someone there.”– 17-year-old Female client of YADS (Youth Alcohol Drug Service)
“Worker was easy to talk to, I feel a lot better to have support and to feel like all is ok.” 15-year-old Female client of YADS.
