Emergency Relief Program

How can the Emergency Relief Program help you or your clients?

The program aims to support clients through:

  • assistance for people to deal with their immediate crisis situation;
  • delivery of services in a way that maintains the dignity of the individual and families;
  • referral to other relevant services, to help clients pay bills or reduce the risk of being unable to pay their bills;
  • advocacy support
  • encourage greater self-reliance through building financial literacy.

Type of Assistance Offered

  • Food, transport, clothing or chemist vouchers
  • Part payment of utilities
  • Assistance with specialist needs (e.g. education and health costs)

Client Eligibility

Provision of support through the program will be restricted solely to people unable to pay their bills or at imminent risk of not being able to do so.

Clients will also be required to:

  • Be in receipt of, or eligible to apply for, Centrelink benefits
  • Have a current Health Care Card or be eligible to apply for one.
  • Be available if required to meet with the Project worker to assess their eligibility, situation, immediate needs and options for further support via referral to other appropriate services.

Every client situation will be assessed on an individual basis. Provision of support for clients will be based on a client’s circumstances.

To book an appointment with the Project Worker or obtain further information on the program please phone (03) 6423 6635

Funded by the Australian Government Department of Social Services. Visit www.dss.gov.au for more information.