During February/March 2021 YFCC invited Stakeholders with whom YFCC has varying working relationships, to participate in its annual Stakeholder Survey conducted via Survey Monkey.
The survey distribution process was updated this year, with around 50% of email requests to complete the survey being sent out by relevant Managers, Team Leaders and Staff. The remaining 50% of survey requests were requested via a generic email, the process used for 100% of survey requests in past years.
This new distribution process proved effective with 48 Stakeholders completing the 2021 survey (12 in 2020).
Feedback obtained through the survey was very positive, with an average of 96% of respondents indicating that they are either very satisfied or satisfied with various areas of collaborative service delivery including shared information, joint planning and inter-agency meetings.
The survey again highlighted the importance of collaboration and it was encouraging to see that 100% of respondents noted the importance of that relationship to their own organisation (84% very important).
Respondents also rated our staff highly against maintaining contact with their organisation (98%), response timeliness (100%), professional conduct (100%) and reflecting YFCC’s organisational values (100%).
Respondents overall satisfaction with YFCC services was reported at 100% “satisfied” with over 78% recording “very satisfied”.
Final comments from respondents were very positive and included the following examples:
“Another 12 months of good working relationships with YFCC, good collaboration and communication”
“Our organisation values the positive working relationship and partnership we have with YFCC. From our perspective, the YFCC team always demonstrates professionalism, excellence and innovation in their work with clients and stakeholders.”
I’ve appreciated the increased contact with a number of people from YFCC over the past 12 months. I have learned more about general housing and ATOD information through these meetings and through example demonstrated by the staff at YFCC. I have observed how I can provide improved support to clients in our care. Each conversation I have had with YFCC staff has been a positive experience.”
“Always impressed with how proactive YFCC staff are to respond and engage in sectoral discussions. As an organisation they are very responsive to their local community and provide tailored interventions. Good people who know what they are doing.”
YFCC will continue to seek feedback on an ongoing basis from Stakeholders both informally and through annual surveys similar to this one. Feedback contributes to our continuous quality improvement processes.