‘Every 6 months, YFCC conducts an independent survey of approximately 10% of our clients to help us understand from a client’s perspective – what worked well, and what could we do better. We take this feedback seriously, particularly when it comes from people under 18 years of age, as we know they don’t often feel listened to or heard. We are thankful to the young people in our service who contributed and help us to know our services are child safe as the following feedback demonstrates:
‘Worker is awesome, our relationship is very very important to me. The service is helping – I can freely and openly talk to worker, talk through most issues, I am a lot clearer minded than before. She is the best worker I have ever had. ‘– 18-year-old Female client of TASS (Transitional Accommodation Support Service)
‘The service helped me as I had no clue with anything, helped get my life together. My relationships with my workers helped with this.’ 17-year-old Female client of TASS.
