Client Evaluation Report


The six-monthly Client Evaluation was conducted in May 2024 with a randomised sample of 82 (10%) clients from across all YFCC service areas. It is acknowledged that whilst the data and results drawn from this sample accurately represents the individuals who took part, it may not be indicative of all clients.

Overall, feedback on YFCC services was extremely positive, with some useful suggestions for the Organisation to consider. 85% of clients surveyed had been engaged with YFCC services for at least 3 months, giving further credibility to their survey responses.

Statistics of interest in the survey included:

  • 27% of those surveyed had learned of YFCC services through friends or family.
  • 54% of clients were referred to YFCC by other service providers.
  • 100% of respondents agreed or strongly agreed they were satisfied with the services they received from YFCC.
  • 100% felt involved in the planning and service delivery they experienced.
  • 93% believed they were now better able to deal with the issues they sought assistance for. 7% were undecided at this stage of the support period.
  • 100% of respondents would recommend YFCC services to others.
  • 4478 participants were recorded through YFCC Health Promotions, including 1986 students attending a total of 100 workshops in schools and colleges.

General comments provided by respondents were very positive towards their experiences working with both individual YFCC workers and service areas. These responses include:

  • “Service has absolutely made a difference to me. It is nice to have an adult support you, in a parent kind of way. Worker is doing really well.”
  • “The program has helped get me out of old habits – has helped turn me into a person I want to be. I have stopped my drug use and gained confidence. Worker is great.”
  • “Worker really listened, understood, and helped which was good. She offered various options for both volunteering and work which was beneficial and provided great information.”
  • “Service absolutely helped, consistently talking to worker definitely helped getting on track to where I want to be with AOD issues. Worker is easy to talk to, can talk about anything. She is open and non-judgmental with her listening, makes it easy to open up, keeps me motivated.”

The survey enables the YFCC Leadership team to assess the Organisation’s current performance and look for any opportunities for continuous improvement.