Every 6 months, YFCC conducts an independent survey of approximately 10% of our clients to help us understand from a client’s perspective – what worked well, and what could we do better. We take this feedback seriously, particularly when it comes from people under 18 years of age, as we know they don’t often feel listened to or heard. We are thankful to the young people in our service who contributed and help us to know our services are child safe as the following feedback demonstrates:

‘I am physically safe now thanks to this service.’– 16-year-old Female client of CASS (Crisis Accommodation Support Service)

‘The service has helped me a lot from where I was before, not around abuse 24/7. I am mentally better and can handle things more than I could before.’ 17-year-old Female client of CASS.