‘Every 6 months, YFCC conducts an independent survey of approximately 10% of our clients to help us understand from a client’s perspective – what worked well, and what could we do better. We take this feedback seriously, particularly when it comes from young people as we know they don’t often feel listened to or heard. We are thankful to the young people in our service who contributed and help us to know our services are child safe as the following feedback demonstrates:

‘The service has absolutely made a difference to me. It got me out of my living situation, and it improved my mental health a lot. I learnt living skills that I didn’t know about. The service and workers are really good.‘ – 21-year-old Female client of TASS (Transitional Accommodation Support Service)

‘I felt comfortable with adults who had my best intentions in mind. I had really good experiences in the service and appreciate all worker has done for me.’ 18-year-old male client of TASS.