‘Every 6 months, YFCC conducts an independent survey of approximately 10% of our clients to help us understand from a client’s perspective – what worked well, and what could we do better. We take this feedback seriously, particularly when it comes from people under 18 years of age, as we know they don’t often feel listened to or heard. We are thankful to the young people in our service who contributed and help us to know our services are child safe as the following feedback demonstrates:
‘The service has absolutely made a difference to me. It is nice to have an adult support you, in a parent kind of way. Worker is doing really well.‘ – 20-year-old Female client of TASS (Transitional Accommodation Support Service)
‘Service has made a difference to my living and financial situations.’ 18-year-old male client of TASS.
