‘Every 6 months, YFCC conducts an independent survey of approximately 10% of our clients to help us understand from a client’s perspective – what worked well, and what could we do better. We take this feedback seriously, particularly when it comes from people below 18 years of age, as we know they don’t often feel listened to or heard. We are thankful to the young people in our service who contributed and help us to know our services are child safe as the following feedback demonstrates:

‘The program has helped get me out of old habits – has helped turn me into a person I want to be. I have stopped my drug use and gained confidence. Worker is great.’ 16-year-old female client of Youth AOD Service

‘I have learnt a lot of skills that I didn’t know before that are making a difference with me.’ 15-year-old male client of Youth AOD Service